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 Outsource faults !!
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| Author | Topic: Outsource faults !! |
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ExStream Dell Guy Junior Member |
posted 04-09-2002 04:44 PM
  
Here's a new concept for you. I have a Dell 3800 Inspiron and it's a pickup. No special frills, but it will NOT stop working well. I was Tech support for Dell through Stream Int. in Belleville, Ontario Canada for a quite a while and the major fault I feel is more towards Stream's constant mismanagement. They fired an SDM for being an idiot, then the new one came in and all he did was change the wall colours and play alphabet soup with the TMs' and Mentors' titles. I have heard of nothing else. Dell's priority is first time call resolution! Stream's priority is to have an average call last no longer than 15 minutes. FIFTEEN minutes to troubleshoot the entire inside and outside of a computer, Hardware and (within 30 days) software. There were things we couldn't legally support like burnt copies of WinXP on your XPS_sMT that ran Win95. But I understand that Stream stacked the deck against the Techs and subsequently against the customers as a result of such outright greed. I'd love to get my job back at Stream as a Mentor ot TM, and make the changes that need to be made, even surreptitiousely, to change the rules from leading by coercion to leading by example. Then the Techs and the Customers would be a little better off. IP: Logged |
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PortTech Member |
posted 01-04-2003 03:03 PM
That was the major fault with outsourcers they were mismanaged, Dell badged employees get graded on if a customer calls back in 48 hours after you talked to them, if they do you get hit. Doesn't matter if you spend 30mins to an hour on the phone with them if they don't call back you've done a good job, and you can spend the extra time on the phone because the next call will most likely be someone who needs to know how to turn their computer off. Dell shouldn't have outsourced any tech support, Dell badged employees get paid more, get stock options, earnings checks, its in their best interest to make the company better. India is going to screw that all up. India techs lie, cheat, they're rude to customers, they falsify call logs. They don't care, their 2 dollars a week makes them rich in their crap hole country. It makes me sick for American companies sending jobs to these 3rd world arm pits. Everyone is doing it not just Dell, but when they send American jobs to other countries no one here is going to have the money to buy their products. You think Ashvarrabusboooshu in India is going to buy a $2,500 computer? That's more than he could sell all his daughters for. Watch closely with more and more tech support going to India Dell's tech support is only going to get worse. For you people who think it's bad now, just wait till you get India, they'll talk to you for 2 hours totally hose your system out, then they'll either say they'll call you back or put you on hold and wait till you hang up. They'll log it that they only talked to you for a couple minutes and you hung up on them. When a real tech gets your next call they have no clue whats been done to your computer. IP: Logged |
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Nicole Junior Member |
posted 04-26-2003 08:37 PM
You people don't even know what a CD tray is. You think it's coffee mug holder. Heights of stupidity. You think that you cannot remove a floppy out of a floppy drive. You think it lands up inside the CPU and sits like a hard drive. You don't know what a moniter is. You don't know what a CPU is. You don't know what a key board is. Nothing. Zilch. And you blame technical support and where they outsource it to. We are not as foolish as you to pay $2500 for a computer that is not worth quarter the price. We assemble the same for 1/10th the price you pay.
[This message has been edited by Nicole (edited 04-28-2003).] IP: Logged |
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displaced Junior Member |
posted 12-08-2003 08:09 AM
absolutely amazing!!! She has nothing to add but durogatory remarks about your family. Point blank proving she has nothing to say. Dell's stock ticker shows the reality of the situation no matter what the indian techs state. It's dropping and they are the main reason. Get a clue people, we don't really have to say or do anything. the people of AMERICA will do it by spending their money some where else. This woman's post has completely vindicated most of the AMERICAN techs who have at any time in their lives worked for Dell. Money isn't everything. Customer service is still job 1 in AMERICA and according to what I'm reading and most of the papers are posting, India is falling extremely short on that account. You can call names and you can point the finger but AMERICA doesn't believe a word of your lies. [This message has been edited by displaced (edited 12-08-2003).] IP: Logged |
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Care-ing Rep Junior Member |
posted 08-15-2005 02:22 AM
Hi do you guys even know how much we slog to provide you with the best support...if it was with you all..then I dont think Dell would have seen the heights of Success as it does now... start prasing rather than cribbing...we are tryimg to help you..and we mean no harm to you....or your Dell orders !! Do you guys even bother to think why all fotune 500 companies are sourcing to India...is it just because of money..?? I think you guys know the answer...dont you !! You lack something that WE have ..and that is SENSIBLE BRAINS !! For you PortTech : As you said about our ability to buy systems worth $2500... you know what I feel like laughing at you...you buy a system worth $2500 to watch stuff...and to shop online...well that can be done with a system with a much cheaper rate...you dont need a 24 " monitor to play mario or contraforce...stupid !! wake up !! its because you duds Dell sales is rising..well not only Dell all other companies...get over it dude...!! its high time you start asking yourself some real questions... by the way..FYI...happen to check the number of Indian employees in NASA... IP: Logged |
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Dellneutral Junior Member |
posted 01-28-2007 07:14 PM
C'mon guys! Jesus Christ. No Wonder we have war and racism and at the very least, ****ty consumer support for something as meaningless as computers! "hey, my cock is bigger than yours!" "no man, my brain is bigger than yours!" when in the end you just prove your all sub evolutionary and completely, and equally to blame. Grow up. Get over it. Instead of flinging lewd racially ignorant comment at the Indian technitions ( Who are colleagues and peers btw - and Indian tehc should realize they are acting out of line as well!) We all need to get over it and just deal with it. If we worked together, and started provided constructive criticism to eachother like "Hey, Indian technition, do you think you could stop dumping wireless keyboards in my WIRELESS INTERNET queue? It would make everything easier for all of us. Please and thank you." And I'm sure like a few considerations from us as well, like maybe not agreeing with every customer that says how badly they suck. Maybe we ought to stick up for them a bit. Truth be told it wouldn't matter whether its India or Canada or US or Mexico or Mars, theres stupid dislike between outsourcers and True Dells for Gods sake. If everyone was true Dell it would be between sites. Just get over it. There are enoguh bad techs to go around without pissing eachother off and making decent techs into bad techs just to piss eachother off. Do your job and shut up. Thats what your paid for, regardless of how much that pay might be. IP: Logged |
check it out dude...you will be shocked...!! start blaming yourself not others...take care...All times are ET (US) | next newest topic | next oldest topic |
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